Last updated: 19 October 2026
1. About these terms
These terms apply when you use refubly.com or the Refubly app and when you buy from us. By placing an order you accept them. If anything here is unclear, write to support@refubly.com before you buy.
2. Your account
Keep your sign-in details private and the information in your account accurate — your name, contact details and delivery address are used to fulfil your orders. You are responsible for orders placed from your account. Tell us straight away if you think someone else has used it.
3. Refurbished products
- Every device is pre-owned, tested and graded before it is listed. The condition grade on the listing tells you what the device looks like; photos show the model and may not be the exact unit.
- Specifications come from the device and its maker. If a device you receive does not match its listing, it is covered by our returns policy below.
- Brand names and logos belong to their owners. Refubly is an independent seller and is not affiliated with or endorsed by those brands; a device is not refurbished or warranted by its original maker unless the listing says so.
4. Prices and payment
- Prices are shown in the currency of the store you are shopping in. The total at checkout is what you pay: delivery is free and nothing is added on top.
- Payments are taken by our payment providers (Stripe, and Razorpay in India). We never see or store your full card details.
- If a price is shown wrongly because of an obvious error, we will tell you before dispatch and you can cancel for a full refund.
5. Orders
Your order is confirmed once your payment succeeds and you receive our confirmation email. If we cannot supply a device after you have paid — for example it fails its final check — we will tell you and refund the full amount to your original payment method.
6. Delivery
Delivery is free and usually takes 5–7 business days depending on your location. You get a tracking link by email once the courier collects your parcel. Please check the parcel when it arrives and tell us the same day if it is damaged.
7. Cancellations, returns and refunds
- You can cancel free of charge until your order ships.
- You can return a device within 7 days of delivery for a full refund to your original payment method — for any reason if it is unused and complete, or because it is faulty, damaged or not as described.
- There is no restocking or cancellation fee.
The details are in our returns, refunds & warranty policy.
8. Warranty
Every device carries a 12-month Refubly warranty from the date of delivery against hardware faults under normal use. What it covers and how to claim are set out in the returns, refunds & warranty policy. These terms do not take away any rights you have under consumer law.
9. Partner (business) accounts
Partner pricing and bulk quantities are available only to approved partners. We verify a business before approving it and may ask for documents to do so. We can withdraw partner pricing if an account is used to resell in breach of these terms or the details given to us turn out to be untrue.
10. Using the site fairly
Do not misuse the site or app — for example by trying to break its security, scraping it in bulk, placing fraudulent orders or posting reviews that are not your own experience. The site's text, design and photos are ours or used with permission and may not be copied without consent.
11. Our responsibility
We are responsible for supplying devices as described and for the warranty and returns above. Beyond that, our responsibility for any one order is limited to the amount you paid for it, except where the law does not allow such a limit. Back up your data before sending a device to us; we are not responsible for data left on a returned device.
12. Questions and complaints
Write to support@refubly.com or use our contact page. We reply within one business day.
13. Changes to these terms
We may update these terms; the date at the top shows the latest version. The terms in force when you placed an order apply to that order.