Frequently Asked Questions
Find answers to the most common questions about Refubly's refurbished products and services.
Absolutely. Every device passes strict quality control, including hardware diagnostics, software resets, and cosmetic checks. Plus, each comes with a warranty to secure your purchase.
Every device comes with a 12-month warranty from the day it is delivered, covering hardware faults under normal use. Physical, liquid or accidental damage is not covered. See the returns & warranty policy for the details.
You can return any device within 7 days of delivery for a full refund — for any reason, as long as it comes back unused and complete with its box and accessories. If it arrives faulty or not as described, tell us within 7 days and we will replace it or refund it. Reach out to our support team to start a return.
No. There is no restocking fee and no cancellation fee — a return made within 7 days of delivery is refunded in full to the payment method you used.
Once we receive and check the returned device, the full amount is refunded to your original payment method within 5–7 business days. Your bank may take a few more days to show it. We’ll keep you updated every step of the way.
All devices are tested for hardware and software functionality, cleaned thoroughly, and restored to stable condition—plus, they’re updated with the latest firmware and system software.
After your order ships, you’ll receive a confirmation email with a tracking number. You can monitor your package directly via the courier’s website.
Yes, we do! Our customer service team is available via email and chat from Monday to Saturday to help with any setup, warranty, or product support questions.