At a glance
- 7-day returns: return any device within 7 days of delivery for a full refund.
- 12-month warranty on every device, from the day it is delivered.
- Refunds go back to your original payment method — never store credit.
- No restocking fee and no cancellation fee.
These terms are the same in every country Refubly sells in.
Returns
You can return a device within 7 days of the day it was delivered:
- Changed your mind — the device must be unused, undamaged and complete: its box, charger, cables and accessories, with the serial number label intact.
- Faulty, damaged in transit or not as described — tell us within 7 days of delivery and we will replace it or, if you prefer or no replacement is available, refund it in full. If the parcel arrives visibly damaged, please photograph it and contact us the same day.
Before you send a device back, back up your data and sign out of your accounts (Google, Apple ID, Microsoft). Every returned device is wiped.
How to start a return or warranty claim
- Signed in? Open Help & Support and raise a ticket under Return or refund or Warranty claim, choosing the order.
- Or email support@refubly.com with your order number and a short description of the problem — photos help.
We reply within one business day and tell you how to send the device back.
Refunds
Once the returned device reaches us and has been checked, we refund the full amount you paid to your original payment method within 5–7 business days. Your bank or card issuer may take a few more days to show it.
Cancelling an order
You can cancel an order free of charge until it ships — from the order page in your account, or by contacting us. If you have already paid, the full amount goes back to your original payment method. Once an order has shipped it can no longer be cancelled, but you can still return it within 7 days of delivery.
Warranty
Every Refubly device carries a 12-month warranty from the date of delivery. It covers hardware faults that appear under normal use, including a battery that fails or will not hold a charge.
If your device develops a covered fault, we will repair it, replace the faulty part, or replace the device with one of the same model and grade or better. If none of these is possible, we will refund you.
The warranty does not cover:
- physical, liquid or accidental damage;
- repairs or changes made by anyone other than Refubly;
- a missing, damaged or altered serial number label;
- software problems such as viruses or malware, and loss of data;
- normal wear — cosmetic wear and the gradual loss of battery capacity with age.
Questions
Email support@refubly.com or send us a message through our contact page.
You can also call us during business hours: +1 (888) 674-8535